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posted almost 5 years ago

Job Description

Job Locations US-VA-Herndon

 Overview:

Telular Corporation is a recognized leader in the wireless products and services industry. A private company with a 25 year history, we are constantly leveraging our skills and experience to lead the way in new markets. Already leading the industry in the fixed wireless terminal market, we were the first to market with an all-digital alarm monitoring solution, and continue to develop new products for business continuity, security communications, and the rapidly expanding machine-to-machine (M2M) market.

Technical Support Specialist is a highly visible position reporting to the Senior Director of Customer Support. The Technician will act as a customer liaison to all SkyBitz resources for all customer care related issues. Technical Support Specialist will be the key interface between the customer and the rest of the company. The Technician will ensure customer satisfaction throughout the entire customer lifecycle and develop procedures and documentation to effectively utilize internal resources.

 

Responsibilities:

  • First call resolution of all customer related issues.
  • Document all customer related issues using the trouble ticket tracking system.
  • Resolve all technical issues for the customers .and create new customer accounts
  • Perform system updates and provisioning for the customers
  • Provide system wide information as requested by the Sales Manager or the customer 

 

Qualifications:

  • Must have a Bachelor's degree in engineering discipline or equivalent experience
  • Must be able to manage multiple tasks simultaneously with strong leadership skills
  • Must have excellent communication skills along with superior technical and business writing skills
  • Must have knowledge and experience Satellite tracking systems and/or high technology.
  • Extensive knowledge of Microsoft Software applications (Word, Excel, PowerPoint, IE)
  • Must have knowledge of CRM applications, preferably SalesForce
  • Minimum 5 year’s experience working in the high technology and/or trucking industry with at least three years of experience in a 2nd or 3rd line customer support role is preferred.